제가 북미계정을 만들어서 디아블로3를 즐기고 있는데요

 

거주지는 한국입니다. 얼마전에 핸드폰을 잃어버려서 인증기가 걸려잇는 상태라서 로그인도 못하고

 

문의 글을 핸드폰을 바꿔서 인증을 못해서 인증기를 해결해달라고 남겼습니다.

 

그랬더니 답글이 이렇게 왓는데 무슨말인지 잘모르겟어요

 

The status of your Customer Support ticket #44109337 has changed to “Answered.”

You can view your ticket details or check its status by clicking the link below:
<http://us.battle.net/support/ticket/thread/44109337>

If you can’t click the link above, copy and paste the entire URL into your browser.

This is the latest response from Customer Support:
    Heya:D
    
    I can totally help you with removing that authenticator. I'll just need you to reply back with a photo of your gov't issued ID so that we can verify we're removing it for the right person;]
    
    Alternately, you can send in a callback or hit us up on webchat and we can take care of you that way.
    
    Talk to you soon!
    
    Madeleine C
    Account and Technical Services
    Blizzard Entertainment
    Battle.net/support

What does the “Answered” status mean?
- A ticket in “Answered” status means that a Customer Support representative has provided an answer to your ticket.

What can I do next?
- You can click “Need More Help” in-game, after you view the in-game response.
- Or, you can choose the “I still have a problem” option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead.

 

그리고 혹시 이런경우 겪어보신분 어떻게 해결하셧나요