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We have reviewed your response confirming the requested information and verify that all requirements have been met. In order to proceed with your request, we kindly ask that you log-in to the incorrect character and retrieve the item(s) from the Mog Mail delivery box. Please do not use the item(s) once you have placed it into your inventory, as this will prevent us from offering assistance. Once the item(s) are in the character's inventory, carefully discard the item(s) and provide the date and time for us below. Do not delete the unintended character, as this will result in an exceptional delay in the exchange process. If any of the included items from your purchase cannot be discarded, please respond to let us know and leave these items in the character's inventory.

Date/Time of Discard (including time zone):

Upon receipt of this information, we will escalate your request to the Game Masters so that they may confirm the item(s) have been discarded. Following their investigation, you should be receiving the item(s) on the correct character through the Mog Mail delivery box.

Thank you,
Anthony
SQUARE ENIX Customer Support