오늘 플레이어 행동 팀을 이끌고 있는 Lyte는 플레이어 경험을 더 개선하기 위해 PBE 서버에 채팅 제한 모드를 추가해 테스트 할 것을 밝혔습니다.

 

요약하자면, 그동안 악성 유저들을 처벌하고 정지하는 방법들을 사용했는데, 이런 경우 새로운 아이디를 파서 저렙존에서 똑같은 비매너 행위를 하는 경우가 많아 저레벨 플레이어에게 부정적인 영향을 끼치는 경우가 잦았습니다.

 

이 문제를 해결하기 위해 플레이어 행동 팀에서는 PBE 서버에 채팅 제한 모드를 추가해 테스트 해보기로 했습니다. 시스템에서 악성 유저로 판명나면 채팅 금지 모드가 발동되어 [전체] 채팅이 차단되고, 팀 채팅은 제한된 양만 채팅할 수 있습니다. 게임의 진행 정도에 따라 채팅할 수 있는 양은 늘어납니다.

 

채팅 제한 모드가 추가됨으로써 제재로 인해 며칠간의 정지을 때우기 위해 새로운 계정을 파거나 다른 계정으로 들어가 저레벨 플레이어에게 부정적인 영향을 미치는 일이 없어질 것으로 기대하며, 이 채팅 제한 모드는 게임을 하다보면 계정에 걸린 제재가 풀린다고 전했습니다.

 

플레이어 행동 팀은 전적으로 처벌에 의존하기 보다는, 이러한 정지와 같은 처벌들을 점점 대체해 플레이어의 행동이 좋아질 수 있게끔 장려하는 방향으로 나아갈 것이라고 말했습니다. 이번 채팅 제한 모드가 그 첫번째 시도이며, 곧 PBE 서버에서 이 기능을 만나 볼 수 있을 것이라고 밝혔습니다.

 

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*Lyte - Lead Designer of Social Systems

For a while now, the player behavior team has believed that bans are not the ideal solution for dealing with toxic players in League of Legends. Sometimes a banned player will create a new account and negatively affect the experiences of low level players. During this time, the banned player is not learning what it means to be a positive member in our community.

On the player behavior team, one of our core philosophies is to create features that can help toxic players reform their behavior. We have been working on alternatives to banning, and will begin running experiments on the PBE. Unlike many features on PBE, these experiments will see rapid iterations, and may look completely different when they go live. Some experiments might take two weeks, some might take two months, and some even longer. Running experiments this way on PBE will introduce a new level of transparency in our ongoing player behavior initiatives, and we encourage players to join us in these experiments and shape the future of the League of Legends community.

The first experiment we are trying is a new restricted chat mode. Players that are identified as the most toxic by our player behavior systems will be placed into a restricted chat mode where their ability to participate in [All] Chat is disabled. Also, these players will have a limited number of chat messages they can send to team chat, which will slowly increase over the course of a game. To unlock this restriction on their account, these players must play a set number of matchmade games with positive, non-toxic behavior.

With this experiment, we hope to address a few key issues. First, we hope this will help toxic players to think carefully about their chat messages and what they use them for—if these players still choose to rage, they will immediately hit their message cap and be muted, shielding other players from their harassment. If these players use their available messages responsibly, they can learn to exhibit positive and constructive communication in League of Legends.

Secondly, we hope that by tying the punishment to games played instead of a set duration of time, we can enable toxic players to assume more responsibility for their actions. Players will no longer be able to make new accounts for a few days to escape their timeban—they will have to play matchmade games in restricted chat mode to unlock their account chat privileges again.

This is the first experiment in a series that will all be focused on replacing bans with alternative punishments that encourage players to improve their behaviors, and you will see this feature on PBE shortly.

 

http://na.leagueoflegends.com/board/showthread.php?t=3153259#34913351